Business Management
Effective Secretarial And Office Management
Duration (Days)
2
Overview
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Develop the skills needed to be a professional secretary and enhance communication and interpersonal skills.
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Learn how to manage daily work.
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Enhance telephone skills through phone etiquette.
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Build a good rapport with colleagues.
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Learn how to multitasking and be efficient at the same time.
Objectives
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Develop the skills needed to be a professional secretary and enhance communication and interpersonal skills.
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Learn how to manage daily work.
-
Enhance telephone skills through phone etiquette.
-
Build a good rapport with colleagues.
-
Learn how to multitasking and be efficient at the same time.
Course Outline
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Secretarial and administrative role
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Developing an appropriate professional image
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Timekeeping and punctuality
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Office ethics
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Stress-busting techniques
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Communication in workplace
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Effective written business communication
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Telephone etiquette
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Saying 'No' constructively and giving alternatives
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Workplace relationship
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Planning and prioritising
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Managing tasks
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Effective filing systems
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Managing petty cash
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Basic stock control and stationery