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Effective Secretarial And Office Management

Effective Secretarial And Office Management

Duration (Days)

2

Overview
  • Develop the skills needed to be a professional secretary and enhance communication and interpersonal skills.

  • Learn how to manage daily work.

  • Enhance telephone skills through phone etiquette.

  • Build a good rapport with colleagues.

  • Learn how to multitasking and be efficient at the same time.

Objectives
  • Develop the skills needed to be a professional secretary and enhance communication and interpersonal skills.

  • Learn how to manage daily work.

  • Enhance telephone skills through phone etiquette.

  • Build a good rapport with colleagues.

  • Learn how to multitasking and be efficient at the same time.

Course Outline
  • Secretarial and administrative role

  • Developing an appropriate professional image

  • Timekeeping and punctuality

  • Office ethics

  • Stress-busting techniques

  • Communication in workplace

  • Effective written business communication

  • Telephone etiquette

  • Saying 'No' constructively and giving alternatives

  • Workplace relationship

  • Planning and prioritising

  • Managing tasks

  • Effective filing systems

  • Managing petty cash

  • Basic stock control and stationery