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Cross Culture Management

Cross Culture Management

Duration (Days)

2

Overview
  • Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees.

  • Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication.

  • Learn international etiquette and gestures used in various cultures.

Objectives
  • Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees.

  • Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication.

  • Learn international etiquette and gestures used in various cultures.

Course Outline
  • Workplace culture

  • Cultural differences

  • Verbal communication

  • Nonverbal and written communication

  • Building relationships across cultures

  • Listening and responding

  • Providing positive and constructive feedback

  • Cross-cultural communication barriers

  • Cross-cultural business situations

  • Cross-cultural meetings

  • Negotiating and problem solving

  • Addressing cross-cultural issues

  • Communicating with co-workers

  • Gestures used in various cultures

  • Leading cross-cultural teams

  • Conflict management

  • Working with international offices