Communication
Workplace Interaction
Duration (Days)
2
Overview
This course is designed to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment.
Objectives
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Manage emotions of self and others for positive relationship.
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Work with people whose personalities and communication styles are different.
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Handle diverse and difficult people with less stress and more understanding.
Course Outline
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Interpersonal relationships
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Self/peer assessmentIdeal interpersonal performer
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Take control in managing intimidating personalities
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Managing workforce diversity
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Behaviour types and communication styles
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Gaps of interpersonal habits for personal improvement
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Gain respect
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Speak the language of the audience
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Master questioning and active listening skills
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Power of praise
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Deliver positive and constructive feedback
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Gossips management
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Deal with credit taker
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Office politics
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Conflicts mangement