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Conflict To Collaboration

Conflict To Collaboration

Duration (Days)

2

Overview

This course is designed to maintain competitive advantage, to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

Objectives
  • Gain a thorough understanding of the sources, causes and types of conflict.

  • Master all six phases of the conflict resolution process.

  • Develop communication tools such as agreement frames and open questions.

Course Outline
  • Conflict resolution

  • Creating an effective atmosphere

  • Neutralising emotions

  • Setting ground rules

  • Creating mutual understanding

  • Focusing on individual needs

  • Finding common ground

  • Building positive energy and goodwill

  • Examining root causeIdentifying the benefits of resolution

  • Generating options

  • Building a solution

  • Creating an action plan

  • Using individual process steps

  • Stress and anger management

  • Asking open questions