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Assertive Skills

Assertive Skills

Duration (Days)

2

Overview

This course is designed to groom professionals to communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals.

Objectives
  • Demonstrate and model assertive behaviour for win-win outcomes.

  • Gain self-awareness of your attitudes, behaviour patterns, and habits.

  • Develop a positive, proactive response to difficult behaviours.

  • Exhibit confidence in your ability to address challenging situations

Course Outline
  • Assertiveness essentials

  • Recognising modes of interactive behaviour

  • Contextual and situational considerations

  • Expressing personal power

  • Pinpointing patterns of behaviour

  • Mapping how people handle conflict

  • Overcoming challenging situations

  • Applying viable assertiveness techniques

  • Adopting effective assertivness strategies

  • Committing to assertive and skilful outcomes

  • Mastering assertiveness

  • Establishing a proactive assertive style

  • Practising effective assertiveness principles

  • Assertiveness action plan