Communication

   >

Communication

   >

Developing Effective Relationships

Developing Effective Relationships

Duration (Days)

2

Overview

This course is designed to assist individuals in recognizing their own communication styles and learn how to improve their interpersonal skills and how to maintain relationships over time.

Objectives
  • Develop strategies for interacting with communication styles unlike their own.

  • Identify and use conflict resolution styles appropriate for different situations.

  • Develop strategies for building and maintaining relationships

Course Outline
  • The importance of interpersonal skills

  • The interpersonal skills model

  • The four CSS Styles

  • Awareness of self and others

  • Goal of effective communication and relationship

  • Barriers to communication

  • Four phase model of listening

  • Foundations of emotional intelligence

  • Behaviours that rebuild trust

  • Building relationship with colleague and client

  • Maintaining relationship at workplace

  • Personal relationship vs workplace relationship

  • The value of different conflict styles

  • Managing conflict

  • Create a healthy environment

  • Tools for working through conflict