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5 Stars Excellent Customer Service

5 Stars Excellent Customer Service

Duration (Days)

2

Overview

This course is designed to handle different customers’ expectations towards service by delivering 5 stars excellent service to delight customers as a confident service provider. In order to enhance the overall service experience for customers.

Objectives
  • Develop a service mindset and provide the best service.

  • Practice 5 stars service by offering personalised service to customers.

  • To “wow” customers is to exceed expectations of the customers.

Course Outline
  • Service and me

  • Product knowledge in service

  • Personalising service

  • Different types of customers

  • Handle issues

  • Distress

  • Building rapport with customers

  • Effective communicator

  • Active listening and questioning

  • Word, tone and body language

  • Positive and negative language

  • Service delivery

  • Extra miles

  • Wow factors

  • Raising service performance