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Effective Communication And Interpersonal Skills

Effective Communication And Interpersonal Skills

Duration (Days)

2

Overview

This course is designed to gain practical experience initiating and responding to various forms of communication. Most importantly is how to handle situation based on a flexible, genuine and self-confident approach.

Objectives
  • Build collaborative relationships that emphasize trust and respect.

  • Communicate effectively using simple and concise language.

  • Enhance listening skills to anticipate and avoid misunderstandings.

  • Foster cross-cultural understanding in workplace.

Course Outline
  • Building a foundation

  • Communication process model

  • Determine outcomes and results

  • Initiating communications

  • Avoiding communication breakdowns

  • Creating value in conversations

  • Taking personal responsibility

  • Translating across communication styles

  • Identifying the four communication styles

  • Bridging communication styles

  • Active listening

  • Interpreting nonverbal cues

  • Achieving genuine communication

  • Creating openness

  • Body language

  • Cross cultural communications