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Deal With Difficult People And Situation

Deal With Difficult People And Situation

Duration (Days)

2

Overview

This course is designed to learn about different kind of approaches to handle difficult people and how to turn difficult situations into opportunities for growth.

Objectives
  • Recognize how their own attitudes and actions impact others.

  • Use new and effective techniques for dealing with difficult people.

  • Develop coping strategies for dealing with difficult people and difficult situations.

Course Outline
  • Conflict as communication

  • The power of positive communication

  • Benefits of confrontation

  • Reacting to confrontation

  • Responding styles

  • Resolution style

  • Body language

  • Right mental attitude

  • Questioning techniques

  • Preventing problems

  • Getting focused

  • Managing anger

  • Dealing with problems

  • The three-step conflict resolution model

  • Changing yourself

  • De-stress options