Communication
Sales Communication
Duration (Days)
2
Overview
This course is designed to help professionals to start a potential business relationship through small talk. The course will cover initiating a conversation, carrying on a conversation and exiting the conversation.
Objectives
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Develop communication skills to start sales conversation.
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Understand impact of casual conversation in sales.
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Know the essentials of conversation making.
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Understand the importance of creating "The Moments" in daily interactions.
Course Outline
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The value of small talk
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Essential sales conversation skills
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Creating positive first impressions
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Sales communication process
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Establishing credibility
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Building rapport
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Conversation starters
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Communication styles
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Elevator sales pitches
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Casual conversationsIce-breakers
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Formal business discussions
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Initiating a conversation
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Talk the talk: maintaining a conversation
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Meaning of gestures and motions in communication
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Language, interpersonal and cultural tips