Communication
Emotional Excellence At Workplace
Duration (Days)
2
Overview
This course is designed to build strong relationships and emotionally intelligent teams. Leading by example and inspiring excellence in others that generate trust, team efficiency and personal satisfaction.
Objectives
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Develop greater self-awareness and apply four core emotional intelligence skills for achieving results.
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Identify emotional strengths and areas for development.
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Build and maintain an emotionally intelligent team.
Course Outline
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EQ as a multi-dimensional model
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Assessing EQ baseline
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Self-awareness
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Emotional, rational, intuitive and instinctual
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EQ competency model
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Appraising and interpreting EQ
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Recognising and affirming emotions
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Behavioural repertoire for personal effectiveness
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Personal congruency
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Reading emotional landscape
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Productive team environment
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Building strong teamwork and facilitate emotional honesty and trust
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Climate for performance excellence
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Adopting effective leadership behaviours and attitudes
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Exemplifying emotional self-control