Communication
Effective Communication And Interpersonal Skills
Duration (Days)
2
Overview
This course is designed to gain practical experience initiating and responding to various forms of communication. Most importantly is how to handle situation based on a flexible, genuine and self-confident approach.
Objectives
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Build collaborative relationships that emphasize trust and respect.
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Communicate effectively using simple and concise language.
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Enhance listening skills to anticipate and avoid misunderstandings.
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Foster cross-cultural understanding in workplace.
Course Outline
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Building a foundation
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Communication process model
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Determine outcomes and results
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Initiating communications
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Avoiding communication breakdowns
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Creating value in conversations
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Taking personal responsibility
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Translating across communication styles
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Identifying the four communication styles
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Bridging communication styles
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Active listening
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Interpreting nonverbal cues
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Achieving genuine communication
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Creating openness
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Body language
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Cross cultural communications