Communication
Developing Effective Relationships
Duration (Days)
2
Overview
This course is designed to assist individuals in recognizing their own communication styles and learn how to improve their interpersonal skills and how to maintain relationships over time.
Objectives
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Develop strategies for interacting with communication styles unlike their own.
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Identify and use conflict resolution styles appropriate for different situations.
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Develop strategies for building and maintaining relationships
Course Outline
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The importance of interpersonal skills
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The interpersonal skills model
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The four CSS Styles
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Awareness of self and others
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Goal of effective communication and relationship
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Barriers to communication
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Four phase model of listening
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Foundations of emotional intelligence
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Behaviours that rebuild trust
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Building relationship with colleague and client
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Maintaining relationship at workplace
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Personal relationship vs workplace relationship
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The value of different conflict styles
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Managing conflict
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Create a healthy environment
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Tools for working through conflict