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Developing Effective Relationships

Developing Effective Relationships

Duration (Days)



This course is designed to assist individuals in recognizing their own communication styles and learn how to improve their interpersonal skills and how to maintain relationships over time.

  • Develop strategies for interacting with communication styles unlike their own.

  • Identify and use conflict resolution styles appropriate for different situations.

  • Develop strategies for building and maintaining relationships

Course Outline
  • The importance of interpersonal skills

  • The interpersonal skills model

  • The four CSS Styles

  • Awareness of self and others

  • Goal of effective communication and relationship

  • Barriers to communication

  • Four phase model of listening

  • Foundations of emotional intelligence

  • Behaviours that rebuild trust

  • Building relationship with colleague and client

  • Maintaining relationship at workplace

  • Personal relationship vs workplace relationship

  • The value of different conflict styles

  • Managing conflict

  • Create a healthy environment

  • Tools for working through conflict

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