Communication
Assertive Skills
Duration (Days)
2
Overview
This course is designed to groom professionals to communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals.
Objectives
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Demonstrate and model assertive behaviour for win-win outcomes.
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Gain self-awareness of your attitudes, behaviour patterns, and habits.
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Develop a positive, proactive response to difficult behaviours.
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Exhibit confidence in your ability to address challenging situations
Course Outline
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Assertiveness essentials
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Recognising modes of interactive behaviour
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Contextual and situational considerations
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Expressing personal power
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Pinpointing patterns of behaviour
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Mapping how people handle conflict
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Overcoming challenging situations
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Applying viable assertiveness techniques
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Adopting effective assertivness strategies
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Committing to assertive and skilful outcomes
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Mastering assertiveness
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Establishing a proactive assertive style
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Practising effective assertiveness principles
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Assertiveness action plan