Communication
5 Stars Excellent Customer Service
Duration (Days)
2
Overview
This course is designed to handle different customers’ expectations towards service by delivering 5 stars excellent service to delight customers as a confident service provider. In order to enhance the overall service experience for customers.
Objectives
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Develop a service mindset and provide the best service.
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Practice 5 stars service by offering personalised service to customers.
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To “wow” customers is to exceed expectations of the customers.
Course Outline
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Service and me
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Product knowledge in service
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Personalising service
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Different types of customers
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Handle issues
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Distress
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Building rapport with customers
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Effective communicator
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Active listening and questioning
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Word, tone and body language
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Positive and negative language
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Service delivery
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Extra miles
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Wow factors
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Raising service performance