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Computer Technology


Computer Technology 


ITIL Practitioner

ITIL Practitioner

Duration (Days)



This course is designed to teach participants how to develop skills to apply ITIL concepts. They will learn how to initiate and carry out required improvement initiatives.

  • Use ITSM in real world context

  • Apply CSI to manage improvements

  • Enable continual service improvement to communicate effectively

  • Apply organisational change management to support continual service improvement

  • Support continual service improvement

Course Outline
  • CSI approach

  • Vision

  • Organisation change management

  • Successful change

  • Communication principles and techniques

  • Roadmap of CSI approach

  • Metrics and measurements in CSI

  • Cascades and hierarchies

  • Check, control and redirect

  • Momentum

  • Guiding principles

  • Exam preparation

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