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Managing Across the Lifecycle

Managing Across the Lifecycle

Duration (Days)

5

Overview

This course is designed to help participants to prepare for ITIL expert certification. This course is focusing not the ancillary knowledge required to implement and manage the fundamental skills with the use of lifecycle practices.

Objectives
  • Learn about IT service management business and managerial issues

  • Plan and implementation of IT service management

  • Understand organisation challenges

  • Process lifecycle project assessment

  • Understand complementary industry guidance

  • Manage any strategic change

Course Outline
  • IT service management business and managerial issues

  • Relationship between business and IT

  • Management of strategic change

  • Risk management

  • Evaluation of risk

  • CFIA

  • FTA

  • BIA

  • SFA

  • Managing the planning and implementation of IT service management

  • Organisational challenge

  • Organization transition

  • Service assessment

  • Value of monitoring

  • Industry guidance and tool strategies