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Computer Technology


Computer Technology 


ITIL 2011 Foundation

ITIL 2011 Foundation

Duration (Days)



This course is designed to learn about the principles and core elements of IT service management based on the ITIL v3 practices.

  • Implement processes in organisation

  • Gain access to a standardized vocabulary

  • Learn the main processes, relationships, benefits and challenges of ITIL v3

  • Understand the holistic service lifecycle approach that forms the core of ITIL v3

  • Prepare for the certified ITIL v3 Foundation exam

Course Outline
  • Introduction to ITIL

  • ITIL v3 processes and functions

  • ITIL certification scheme

  • Service operation

  • Known error database

  • Service operation processes

  • Service operation functions

  • Service transition

  • CMS components

  • Service strategy

  • Service design

  • Continual service improvement

  • 7 step improvement process

  • Terms Exam

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