top of page





Deal With Difficult People And Situation

Deal With Difficult People And Situation

Duration (Days)



This course is designed to learn about different kind of approaches to handle difficult people and how to turn difficult situations into opportunities for growth.

  • Recognize how their own attitudes and actions impact others.

  • Use new and effective techniques for dealing with difficult people.

  • Develop coping strategies for dealing with difficult people and difficult situations.

Course Outline
  • Conflict as communication

  • The power of positive communication

  • Benefits of confrontation

  • Reacting to confrontation

  • Responding styles

  • Resolution style

  • Body language

  • Right mental attitude

  • Questioning techniques

  • Preventing problems

  • Getting focused

  • Managing anger

  • Dealing with problems

  • The three-step conflict resolution model

  • Changing yourself

  • De-stress options

bottom of page